Lead the Claims organization in setting best practices, driving optimal outcomes, and ensuring timely and accurate reserves on Specialty claims across LATAM both retained and outsourced Claims.

Primary responsibility is to manage large losses in excess of 250K and assure the proper handling, reporting and management of files in property/casualty, specialty, marine and energy. Drive case reserve integrity and stability across the LA region.

Primary responsibilities

• Responsible for setting best practices and ensuring they are followed for Specialty Claims across all Underwriting business units.

• Drive appropriate and optimal outcomes of claims at both the transactional level and in the aggregate.

• Drive deep levels of collaboration across the entire Claims business unit along with all operating units across LATAM to include:  Underwriting, Actuary, Finance, Legal and Risk.

• Drive innovation of claims processes by identifying opportunities for continuous improvement to ensure team performance meets business expectations, increases profit and satisfies customers

• Responsible for assuring defense firms retained on Specialty cases deliver high quality legal services at a fair price.

• Lead the development and continual improvement of Specialty policy forms.

• Direct thorough investigation of submitted claims by collaborating with and supporting the team to ensure all work is accurate, correct, meritorious and handled appropriately to comply with budgetary constraints and requirements as well as legal and regulatory boundaries.

• Constantly analyze internal and external trends, and communicate them to appropriate QBE stakeholders, with commentary around how they impact the business.

• Support the Specialty Division marketing efforts through active participation at industry trade group events, marketing meetings, and other similar functions.

• Establish a personal, empathetic connection with customers by providing comprehensive communication to ensure thorough understanding of available claims deliverables.

• Contribute to building QBE brand image through periodic speaking engagements at key trade association events.

• Manage a performance enhancement culture by actively coaching and mentoring direct reports, providing regular feedback and developing employees for wider roles and responsibilities to foster professional growth and development.

• Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and  properly accounting for expenses to meet requirements and achieve fiscal responsibility.

• Create a positive environment by modeling cultural expectations and guiding leaders to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.

• Model QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.

Required Qualifications

Education

• Bachelor’s Degree or equivalent combination of education and work experience.

Experience

• 10+ years relevant experience.

-Experience leading an insurance claims function; experience managing or leading others; increasing levels of responsibility.

-Bilingual – ability to write professionally both in Spanish & English.

Preferred Qualifications

Education

• Bachelor’s Degree or equivalent combination of education and work experience.

Knowledge

• Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works.

• Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions as well as international jurisdictions.

• Advanced working knowledge of insurance policy and contract language.

• Advanced working knowledge of business and leadership principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources.

Skills

• Generate original, innovative solutions to difficult or unusual situations.

• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim.

• Financial and business acumen and awareness of financial responsibility.

• Quickly change direction when working on multiple projects or issues.

• Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures.

• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Assume a methodical approach to a given situation and develop a systematic procedure as a response.

• Develop effective negotiation strategies and prepare a plan of action.

Abilities

• Build and capitalize on beneficial internal and external relationships including competitors.

• Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice.

• Build and establish constructive and cooperative working relationships and open lines of communication.

• Utilize effective communication skills to influence and persuade decision makers.

Travel frequency

Frequent (approximately10+ trips annually)

Number of Openings: 1

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